Broken multichannel experiences: we’re all waiting for the fix

by Ben Davis
As a blogger, I have a responsibility not to get personal and not to write with righteous indignation. However, I also have the pleasure of being able to write about experiences I have had that bear on digital marketing and ecommerce. After my stag do this weekend, I lost my paper return train ticket from Devon to London and had to pay for a new one.Read the full article