How to Respond to Every Social Media Inquiry in an Average of 19 Minutes

by Jay Baer
Taking Customer Service Online Discover was the first credit card company to offer 24-hour phone support, and now they’re leading the way in social media customer support, as well. They answer questions on Twitter and Facebook from 9am to midnight EST every day. Dan Gingiss has a team of about 15 customer service representatives in a call center in Utah.Read the full article