Don’t Be Sorry When Talking to Customers

by Jim Shannon
Don’t Be Sorry When Talking to Customers August 27, 2014 - Posted by Jim Shannon to News A newly released study by the customer service company Zendesk shows that words can hurt. The survey reviewed information related to customer service and support operations from among 25,000 organizations and their clientele and found that the more frequently “sorry,” “please,” and “tha ...Read the full article