Why does Google show a 4.8 rating when I have all 5 Star reviews?

by Mike Blumenthal
Why does Google show a 4.8 rating when I have all 5 Star reviews? It is a question that comes up repeatedly on my blog and in the forums. Google, on their help page says: We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment.Read the full article