How to Fully Understand Your Audience’s Journey, From Social to Blog Post and Beyond

by Kevan Lee
When you sign up for a new app, what are the first steps you take? Customizing your settings? Installing add-ons and extensions? Setting up your profile pic? (<– this is a personal favorite) The steps you’re asked to take—click here, customize this, try that—are referred to as onboarding, the process of helping a new person get accustomed to a new place.Read the full article