Channel: Social Media Marketing - Page 4

  • [Reminder] Customer Experience in the Age of Social Media

    …Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020,... Please visit Marketing Land for the full article…

    Marketing Land- 14 readers -
  • Customer Experience in the Age of Social Media

    …Join our social media and CX experts as they explain how social customer service tools can help brands provide winning digital customer experiences. They’ll discuss how to manage that experience across multiple social touch points, leverage evolving social customer service tools and platforms to... Please visit Marketing Land for the full…

    Marketing Landin Social- 18 readers -
  • Your brand vs. social algorithms: The conundrum of 2018

    …Brands are finding themselves at the mercy of algorithm changes from the likes of Instagram and Twitter. Columnist Blaise Lucey discusses what that will mean for your social and content strategy in 2018. Please visit Marketing Land for the full article. …

    Marketing Land- 34 readers -
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