Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.In telecommunications,IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
Posts about Ivr
  • Rethinking E-Commerce Taboos: Don’t Go With the UX Flow

    … Amazon. Expensive (but Human) Customer Care E-commerce stores prefer customers to write to them via email or offer an IVR based service to keep these costs to the minimum, putting the customer through maddening hold times and byzantine processes to fix a problem. Zappos is a huge exception to the rule. Not only does every customer call get…

    Brian Zeng/ Search Engine Journalin SEO- 1 readers -