Lodging Interactive

  • Social Media’s Marked Effect on Customer Experience

    … in question out and provide a solution promptly. If you (or your employees) cannot provide an immediate solution, ensure the customer that you are working on it and follow-up as soon as you have an answer. The last thing you want to do is challenge your customers’ patience by dawdling or ignoring them entirely— that can have disastrous consequences…

    Marketing Technology Blog- 18 readers -