• 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 10 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …. OwnerListens: Digital customer service with automation capabilities OwnerListens gives businesses a way to engage with customers through text and other mobile platforms. In most cases, businesses can resolve issues before customers have walked out the door or posted negative reviews on Yelp. Thanks to a new integration with Facebook Messenger…

    Stephanie Miles/ Street Fightin Social- 7 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 18 readers -
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    Smartphone messaging apps were used by more than 1.4 billion consumers last year, but very few of the conversations that took place were between shoppers and local merchants. Although plenty has been written about the future of mobile chatting, and the implications for e-commerce companies that use digital messaging for customer service, brick-and-mortar merchants have largely ...

    Stephanie Miles/ Street Fight- 10 readers -
  • 5 Tools for Mobile Customer Service

    … supports iBeacons. Small businesses can use the platform for free with a 30-day trial. 2. Pointro: Respond to feedback before complaints become crises. Stores, malls, restaurants, hotels, and other local businesses can use Pointro to more efficiently manage their customers. Using the mobile platform, businesses can interact with customers…

    Stephanie Miles/ Street Fightin Social- 9 readers -
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