Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … likely to read it. Try and keep your response to three or four sentences to convey your message and increase its chances of being read all the way through.” (Caroline Barker, Main Street Hub) 3. Assume every comment is real “The assumption is that the negative comment is from a real customer, not a rogue employee or a competitor. There may…

    Stephanie Miles/ Street Fightin Social How To's- 9 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … it is to continue acquiring new ones. Using hyperlocal technology, vendors are helping small and mid-size merchants zero in on unhappy guests and giving them a way to make all of their customers feel heard. Here are six examples of platforms that merchants can try. 1. ListenPort: Resolve customer issues via SMS ListenPort is a business intelligence tool…

    Stephanie Miles/ Street Fight- 12 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …, managers can thank customers who’ve “checked in” or posted about their businesses on social media. They can also respond to customer inquiries on popular review sites like Yelp. The company’s Basic plan costs $299 per month. 6. LivePerson: Messaging between consumers and businesses Although LivePerson is known as a live chat platform for websites…

    Stephanie Miles/ Street Fightin Social- 10 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 28 readers -
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    … Smartphone messaging apps were used by more than 1.4 billion consumers last year, but very few of the conversations that took place were between shoppers and local merchants. Although plenty has been written about the future of mobile chatting, and the implications for e-commerce companies that use digital messaging for customer service, brick…

    Stephanie Miles/ Street Fightin Mobile- 13 readers -
  • 5 Tools for Mobile Customer Service

    … their customers are posting online. Pointro offers a 14-day free trial. 3. ListenPort: Engage in conversations with shoppers. ListenPort provides businesses with a way to engage dissatisfied customers in conversations to gather feedback and resolve complaints. ListenPort provides small business owners with dedicated SMS numbers and email addresses…

    Stephanie Miles/ Street Fightin Social- 10 readers -
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