Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues…

    Stephanie Miles/ Street Fightin Social How To's- 9 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … it is to continue acquiring new ones. Using hyperlocal technology, vendors are helping small and mid-size merchants zero in on unhappy guests and giving them a way to make all of their customers feel heard. Here are six examples of platforms that merchants can try. 1. ListenPort: Resolve customer issues via SMS ListenPort is a business intelligence tool…

    Stephanie Miles/ Street Fight- 12 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …]7 for specific pricing information. 3. Loop: Real-time guest engagement and reporting Designed for the restaurant, retail, hospitality, and event industries, Loop is a “mobile dialogue and insight” solution that relies heavily on text engagement. Customers can make service requests, queries, and complaints through the web, email, text, mobile…

    Stephanie Miles/ Street Fightin Social- 13 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 28 readers -
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    … Smartphone messaging apps were used by more than 1.4 billion consumers last year, but very few of the conversations that took place were between shoppers and local merchants. Although plenty has been written about the future of mobile chatting, and the implications for e-commerce companies that use digital messaging for customer service, brick…

    Stephanie Miles/ Street Fightin Mobile- 14 readers -
  • 5 Tools for Mobile Customer Service

    …, and filling out billing or financing forms. 5. Engagor: Respond quickly with intelligent alerts. Engagor uses a combination of intelligent alerts, filtering, message routing, and workflows to help businesses optimize their customer support. Created primarily for larger brands, Engagor has features that teams can use to track conversations happening…

    Stephanie Miles/ Street Fightin Social- 11 readers -
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