Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … be exaggerations or inaccuracies, but in the heat of a bad customer experience, those can happen. If something is a complete lie it should be dealt with by addressing the lie, reporting it to the hosting site, and in extreme cases, taking legal action.” (Adi Bittan, OwnerListens) 4. Act quickly “Ideally, you respond in real-time while the consumer…

    Stephanie Miles/ Street Fightin Social How To's- 12 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … to learn more about their customers’ preferences and opinions. ListenPort also gives businesses a way to generate reports based on the data they collect and monitor reviews posted on social media. ListenPort offers a Basic plan for free. 2. flok: Send and receive chat messages with customers Although flok is primarily a customer loyalty…

    Stephanie Miles/ Street Fight- 15 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …, managers can thank customers who’ve “checked in” or posted about their businesses on social media. They can also respond to customer inquiries on popular review sites like Yelp. The company’s Basic plan costs $299 per month. 6. LivePerson: Messaging between consumers and businesses Although LivePerson is known as a live chat platform for websites…

    Stephanie Miles/ Street Fightin Social- 18 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 38 readers -
    Earlier about the same topic:
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    …-and-mortar merchants have largely been left out of the equation. “Messaging is everywhere these days—SMS, WhatsApp, Messenger, Twitter, and it seems every day new messaging platforms emerge. Since it’s where customers are, businesses naturally want to be there, too,” says Adi Bittan, CEO of OwnerListens, a real-time customer service platform. “Big…

    Stephanie Miles/ Street Fightin Mobile- 17 readers -
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