Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … likely to read it. Try and keep your response to three or four sentences to convey your message and increase its chances of being read all the way through.” (Caroline Barker, Main Street Hub) 3. Assume every comment is real “The assumption is that the negative comment is from a real customer, not a rogue employee or a competitor. There may…

    Stephanie Miles/ Street Fightin Social How To's- 11 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 15 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …. OwnerListens: Digital customer service with automation capabilities OwnerListens gives businesses a way to engage with customers through text and other mobile platforms. In most cases, businesses can resolve issues before customers have walked out the door or posted negative reviews on Yelp. Thanks to a new integration with Facebook Messenger…

    Stephanie Miles/ Street Fightin Social- 16 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 33 readers -
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    …-and-mortar merchants have largely been left out of the equation. “Messaging is everywhere these days—SMS, WhatsApp, Messenger, Twitter, and it seems every day new messaging platforms emerge. Since it’s where customers are, businesses naturally want to be there, too,” says Adi Bittan, CEO of OwnerListens, a real-time customer service platform. “Big…

    Stephanie Miles/ Street Fightin Mobile- 16 readers -
  • 5 Tools for Mobile Customer Service

    … be automatically posted to a business’ Facebook page. ListenPort’s Basic plan is free. 4. Vee24: Connect with shoppers through in-store video kiosks. Although Vee24 was designed primarily for retailers with online outposts, the B2C live video assistance platform also offers in-store tools. Using VeeKiosk, brick-and-mortar stores are able to offer…

    Stephanie Miles/ Street Fightin Social- 11 readers -
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