Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … with statements like ‘We are grateful for having customers like you and are grateful we were able to resolve your issue.’” (Hulya Aksu, ListenPort) 2. Be succinct “Generally, a good rule of thumb for responding to reviews is to keep it simple. If a reviewer leaves a long review, trying to match it will take up a lot of time, and they’re less…

    Stephanie Miles/ Street Fightin Social How To's- 12 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … to learn more about their customers’ preferences and opinions. ListenPort also gives businesses a way to generate reports based on the data they collect and monitor reviews posted on social media. ListenPort offers a Basic plan for free. 2. flok: Send and receive chat messages with customers Although flok is primarily a customer loyalty…

    Stephanie Miles/ Street Fight- 15 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …, managers can thank customers who’ve “checked in” or posted about their businesses on social media. They can also respond to customer inquiries on popular review sites like Yelp. The company’s Basic plan costs $299 per month. 6. LivePerson: Messaging between consumers and businesses Although LivePerson is known as a live chat platform for websites…

    Stephanie Miles/ Street Fightin Social- 19 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 38 readers -
    Earlier about the same topic:
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    …, events, discounts or other timely reminders by sending out mass text messages. This is a great way to drive repeat traffic, fill empty seats during down time, or reward your loyal customers with exclusive deals. Text messaging is the most widely supported and used feature or app, with penetration close to 97% among smartphone users.” (Dan Kamins…

    Stephanie Miles/ Street Fightin Mobile- 17 readers -
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