Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … with statements like ‘We are grateful for having customers like you and are grateful we were able to resolve your issue.’” (Hulya Aksu, ListenPort) 2. Be succinct “Generally, a good rule of thumb for responding to reviews is to keep it simple. If a reviewer leaves a long review, trying to match it will take up a lot of time, and they’re less…

    Stephanie Miles/ Street Fightin Social How To's- 12 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 15 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …. OwnerListens: Digital customer service with automation capabilities OwnerListens gives businesses a way to engage with customers through text and other mobile platforms. In most cases, businesses can resolve issues before customers have walked out the door or posted negative reviews on Yelp. Thanks to a new integration with Facebook Messenger…

    Stephanie Miles/ Street Fightin Social- 17 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 38 readers -
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    …. Retailers should also track customer preferences, which allows them to alert opted-in shoppers when new styles from their favorite brands arrive.” (Brooke Temple, CallFire) 6. Using messaging for reputation management “Negative reviews can really hurt a business, especially small ones who can’t compete with the SEO power of Google Places, Yelp…

    Stephanie Miles/ Street Fightin Mobile- 17 readers -
  • 5 Tools for Mobile Customer Service

    …. Here are five examples of tools that businesses can use. 1. OwnerListens: Real-time customer service over SMS. OwnerListens enables businesses to respond to customer complaints quickly and privately through its mobile platform. Businesses prompt their customers to send all different types of questions and suggestions — from “Why wasn’t the ice…

    Stephanie Miles/ Street Fightin Social- 11 readers -
Get the top posts daily into your mailbox!
2 Blogs about the topic