Ownerlistens

  • How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues…

    Stephanie Miles/ Street Fightin Social How To's- 8 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 11 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …. OwnerListens: Digital customer service with automation capabilities OwnerListens gives businesses a way to engage with customers through text and other mobile platforms. In most cases, businesses can resolve issues before customers have walked out the door or posted negative reviews on Yelp. Thanks to a new integration with Facebook Messenger…

    Stephanie Miles/ Street Fightin Social- 10 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 23 readers -
  • 7 Ways Local Merchants Can Use Messaging Apps for Marketing

    …-and-mortar merchants have largely been left out of the equation. “Messaging is everywhere these days—SMS, WhatsApp, Messenger, Twitter, and it seems every day new messaging platforms emerge. Since it’s where customers are, businesses naturally want to be there, too,” says Adi Bittan, CEO of OwnerListens, a real-time customer service platform. “Big…

    Stephanie Miles/ Street Fightin Mobile- 11 readers -
  • 5 Tools for Mobile Customer Service

    …. Here are five examples of tools that businesses can use. 1. OwnerListens: Real-time customer service over SMS. OwnerListens enables businesses to respond to customer complaints quickly and privately through its mobile platform. Businesses prompt their customers to send all different types of questions and suggestions — from “Why wasn’t the ice…

    Stephanie Miles/ Street Fightin Social- 10 readers -
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